FAQs

General Questions

Q:   What payment methods do you accept?
A:    We currently accept GPay, Visa, Mastercard and American Express 

Q:   How can I change or cancel my order?
A:    All online purchases are final sale. You cannot cancel, exchange or change your order once it has been placed.

Q:   Once I have placed my order, can I change delivery method or collect it at the store?
A:    Once an order has been place, we cannot make any changes.

Q:   How do I know that my order is secure?
A:    We take your security seriously. All transactions on shop.lindt.ca are certified Level 1 PCI DSS compliant, which is the highest standard of online credit card payment and hosting security. Lindt limits access controls to any personally identifiable information, and your credit card information is never exposed to anyone.

Q:   Can I create custom pick’n’mix orders online?
A:    At this time, we only offer pre-packaged pick’n’mix options online.

Q:   How do I store my chocolate to keep it fresh?
A:    To maintain the high quality of our chocolates, we recommend they be stored in a cool and dry environment (ideally between 16° - 18° C) Find more detailed information here.

Q:   Is product pricing different online?
A:    All regular priced items are the same online as they are in-store.

Q:   Are special offers/sales different online?
A:    Promotional prices are exclusive for online orders. Some in-store promotions are also available online, but we cannot guarantee that all in-store promotions are offered online. 

Q:   Can I return or exchange my online purchase at Lindt Chocolate Shop
A:    No, we do not accept any product returns or exchanges. All sales are final.

Q:   What is the shelf-life for your products?
A:   We guarantee a minimum 60-day shelf life for all of our products unless otherwise noted.

Q:   I qualify for a tax exemption and/or special discount when I shop in-store. How can I get this when I place my online order?
A:    If you qualify for a tax exemption or special discount, please email consumerservice-ca@lindt.ca, after you have placed your order, with proper documents verifying your status for tax exemption or discount. Once verified, you will receive an email confirming your refund of the discounted amount. All future orders placed with the email address provided will have the appropriate tax exemption or discount applied automatically in your cart.

Online Orders    Click and Collect

 

Delivery

Q:   Where do you ship?
A:    We ship Nationally across Canada. Please note, our couriers cannot ship to PO Boxes, and we do not ship Internationally.

Q:   How long will it take to get my order?
A:    All orders placed before 1pm EST will be shipped the same day via ground transportation from Mississauga. We do also offer priority shipping at an additional cost.

Q:   Do you provide free shipping?
A:    Ground shipping is free of charge for orders over $75 CAD.

Q:   How can I track my order?
A:    Once your order is shipped, you will receive a tracking code via email.

Q:   What should I do if I have received incorrect or damaged products?
A:    
We guarantee the quality of our products. If your order is incorrect or damage, please contact us directly by emailing us at consumerservice-ca@lindt.ca or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 9am - 5:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours within 48 hours.

Q:   Can you ship during warm weather?
A:    Yes, during the warmer months (June to August and/or when temperatures are higher than 22°C) our orders are packed with reusable gel ice packs and delivered with an automatic shipping surcharge for overnight delivery. This is to reduce the risk of melting.

 

Click and Collect

Lindt curbside pick-up is now available at select Lindt Chocolate Shop locations and it's as easy as 1-2-3!  

  1. Place your order online and schedule your pick-up date
  2. When your order is ready for pick-up, you will receive an email with a confirmation number and confidential verification code.
  3. Upon arrival, remain in your car and call the number on your confirmation receipt and provide your name, order number and verification code and our Lindt Chocolate Advisor will deliver your order straight to your vehicle!

SEE THE FULL LIST OF PARTICIPATING STORES HERE.

Q:  If I order to click & collect, how do I know when I can pick up my order?
A:    When you place your order online you can select a pick-up day. Currently pick-ups are weekly on Monday – Saturday from 11am-4pm at most locations, and Tuesdays, Thursdays and Saturdays from 11am-4pm at the Yorkdale location. Please note that curbside pickup hours are not representative of retail store hours. For a full listing of retail store hours please refer to the full store listing on our homepage.

Q:   Where do I find the verification code to pick up my order? 
A:    You will receive an email titled "Your order is now ready for pick-up", within the body of the mail is the pickup verification code.

 

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